FAQ/POLICIES
Return/Exchange Policy
Due to health and sanitation safety, there are no refunds or exchanges on hair extensions or clothing, ALL SALES ARE FINAL, so please choose the correct sizing and correct products.
Please allow 3-5 business days for orders to be shipped. For all sale orders please allow 7-10 business days for shipping due to order volume. Please make sure you enter your correct shipping address at checkout.
PRE-INSTALL
We strongly suggest co-washing your hair before installing. Co-washing is a method to wash hair without using shampoo and washing with conditioner. When cowashing your hair you should use a moisturizing conditioner to wash the hair. Rinse the hair with cold water. Let the hair air dry and then install
WET & CURLY, WAVY HAIR
Curly hair is a little more to maintain than the other textures. For wet, curly and wavy hair we suggest using a leave in conditioner. Remember the more heat that you use the harder it is to retract hair back to the natural curl or wave pattern. We recommend using leave in conditioner, but we strongly recommend curls unleashed leave in conditioner. For wet curly and wavy hair we recommend to let it air dry instead of blow drying, to reduce risk of damaging curl pattern.
DAILY MAINTENANCE
We strongly suggest co-washing your hair before installing. Co-washing is a method to wash hair without using shampoo and washing with conditioner. When cowashing your hair you should use a moisturizing conditioner to wash the hair. Rinse the hair with cold water. Let the hair air dry and then install
We strongly suggest co-washing your hair before installing. Co-washing is a method to wash hair without using shampoo and washing with conditioner. When cowashing your hair you should use a moisturizing conditioner to wash the hair. Rinse the hair with cold water. Let the hair air dry and then install
WET & CURLY, WAVY HAIR
Curly hair is a little more to maintain than the other textures. For wet, curly and wavy hair we suggest using a leave in conditioner. Remember the more heat that you use the harder it is to retract hair back to the natural curl or wave pattern. We recommend using leave in conditioner, but we strongly recommend curls unleashed leave in conditioner. For wet curly and wavy hair we recommend to let it air dry instead of blow drying, to reduce risk of damaging curl pattern.
DAILY MAINTENANCE
We strongly suggest co-washing your hair before installing. Co-washing is a method to wash hair without using shampoo and washing with conditioner. When cowashing your hair you should use a moisturizing conditioner to wash the hair. Rinse the hair with cold water. Let the hair air dry and then install
All clothing runs differently, so when ordering please see the reference to what size the model is wearing or any sizing notes entered on the product page.
Yes are extensions are 100% Virgin Hair which means that they can be colored, flat ironed, and curled.
The longevity of your product depends upon how well you take care of your extensions. With good and proper care, our virgin extensions can be reused and reinstalled and last for up to one year.
You absolutely can! These extensions are 100% Virgin Human Hair which means you should treat them as your own. Washing and blow drying should be done to keep your extensions fresh and filled with GLAMOROUS body!
Yes you can apply oil to your extensions but to keep the body it is not recommended. Only oil that is recommended for our hair extensions are very small amounts of Argan oil or Moroccan oil.
Yes you can use styling products on your extensions but we recommend that you keep products to a minimum to avoid build up. For a wet and wavy look we suggest a leave in conditioner and water. We strongly suggest AVOIDING alcohol base drying products as they can dry your extensions out and shorten the longevity.
Our hair is %100 unprocessed raw virgin hair and can be colored and dyed.
The hair comes in the originally state of the donors hair. Which is normally closest to a 1B. Remember hair can be colored to your liking.
Yes you can swim in your hair extensions but we suggest putting hair in a ponytail or a bun to keep hair from tangling when wet.
For inches 12-16 we suggest 2-3 bundles. For inches 18-30 we suggest 3-4 bundles. For inches 32 and up we suggest five bundles. It is all up to the discretion of the customer how many bundles to use. These are suggestions, but how many bundles you need solely depends on your own personal preference for thinness or thickness. Keep in mind the longer the length the thinner the bundle, that is why number of bundles for use vary.
